







At Hostwis, we value customer satisfaction and aim to provide exceptional hosting services. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services.
Cancellation Policy
- Customers may request cancellation of their hosting plan at any time by contacting our support team via email or the customer dashboard.
- Cancellation requests must include your account details, service information, and the reason for cancellation to process the request promptly.
Refund Policy
- 30-Day Money-Back Guarantee
- If you are not satisfied with our hosting services, you are eligible for a full refund within the first 30 days of your subscription.
- The 30-day refund policy applies to new hosting purchases only. Renewals, domain registrations, and add-on services are non-refundable.
- Refund requests submitted after the 30-day period will not be processed.
- Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.
Non-Refundable Cases
- Violations of our Terms of Service or Acceptable Use Policy may result in the forfeiture of any refund eligibility.
- Fees for domain registrations, SSL certificates, or other third-party services are non-refundable.
How to Request a Refund
To request a refund, please contact our Billing Support team at [support@hostwis.com] with the following information:
- Account name or email associated with the hosting plan.
- Order ID or invoice number.
- Reason for the refund request.
Our team will review and process your request promptly, ensuring a hassle-free experience.